Where is TurboTime located?
We are located at 604 Wicker St in Sanford, NC:
Is TurboTime affiliated with Subaru of America?
No, we are an independent repair facility that specializes in Subaru vehicles.
What sort of training do you have to repair Subaru vehicles?
As owner and lead technician, I, Ryan Davis, have been a Subaru owner for 12 years. I have worked for all three of Raleigh/Cary/Durham Subaru dealerships. I completed all of the training and experience and excelled at testing to receive my Subaru senior master certification.
Do you have special tools necessary to repair my Subaru?
Yes. In fact we have many of the same special mechanical tools as the dealers. In addition, we have diagnostic equipment some dealers do not have access to. We also have the Subaru select monitor 3 system, the same scan tool the dealers use. This means we can program keys, remotes, remote start systems, and body control units and options; re-flash ecms and tcms, access factory supported oscilloscope functions, advanced diagnostics and data logging.
Does TurboTime use Subaru genuine parts and fluids?
The short answer is, yes. We also have access to re-manufacturers, used parts suppliers, and upgraded aftermarket parts and fluids. In many cases, we choose some aftermarket parts or fluids because they simply work better, or are of a higher quality at a similar price point to OEM.
You said I need to use synthetic motor oil, why is that?
Subaru of America released a “TSB” several years ago explaining why turbo models must use synthetic oil, they have also begun using synthetic oils in some non turbo models. Quite simply, synthetic oil can be formulated to meet the needs of these specific engine combinations. On turbo vehicles, the issue is combating the heat generated in the turbocharger’s bearing housing, as well as higher engine temps due to simply generating the higher power output present in these vehicles. Conventional oil cannot stand up to these higher heat loads and can coke, causing turbocharger failure.
In addition, the lower heat resistance can lead to deposits and sticking of piston oil control rings, as well as thinning due to heat which can cause bearing failure. Most synthetics have higher heat ratings (vapor point, flash point etc.), some have even higher ratings specifically for high performance turbocharged engines. Some newer non-turbo Subaru models can use synthetic oil formulated to be very thin and very low resistance intended to increase fuel economy. The bearing clearances in these engines were tightened to accommodate these thinner oils; therefore, using a conventional in a different weight can lead to premature wear.
Timing chain based engines (such as the 2000+ H6 3.0/3.6) can benefit from the increased shear resistance offered by synthetic oils. The chain system causes conventional oil to break down prematurely, causing sludging that can lead to hydraulic belt tension assembly failure, as well as chain wear.
TurboTime offers MANY oil choices to suit the various needs of both the vehicle, and the customer. We carry all of the Subaru branded synthetic oil choices, as well as Amsoil products that have been extensively tested by our shop in real world vehicles, as well as our supported competition vehicles (rally, time trials, auto-cross etc.). We also stock conventional oils and Rotella depending on your use, budget, interval etc.
What is L.O.F.?
Lube, Oil and Filter. This is an abbreviation used by many shops or dealerships. Although most modern vehicles do not need chassis lubrication, the L is simply a way to indicate that the vehicle will receive a thorough look-over for immediate issues.
What is a multipoint?
A 60 point complete inspection of your vehicle. We use a checklist to inspect every vehicle we put on a lift to inform customers of the full condition of their vehicle, this way issues can be caught early. This assures a safe vehicle at all times, and allows customers to avoid expensive “surprises” TurboTime NEVER uses this multipoint as a strong-arm technique. We will never force repairs and only do what the customer is prepared to perform.
What is a head gasket leak?
This is possibly the most commonly asked question for naturally aspirated Subaru owners. Head gasket leaks can either be internal, or external. Typically, single overhead camshaft vehicles (1999/2000 models and up) leak externally, oil, or oil and coolant. These are more of a nuisance, however they can cause failure of additional components should the oil leak become bad enough to leak onto them. They can also progress enough to become internal leaks…
Internal head gasket leaks are caused when the head gasket fails allowing combustion gasses from the cylinders to enter the cooling system. This causes a severe spike in the heat of the coolant, causing an overheating condition. This often occurs after highway driving initially, becoming worse as the leak grows. This is typical of 1996-1999 dual overhead camshaft vehicles, and some early single overhead camshaft vehicles from 1986-1999. TurboTime offers the highest value/most comprehensive head gasket packages available.
We use OEM Subaru gaskets, but not the strictly OEM part number per application. We also provide thorough cleaning, measurement and necessary machine work to assure this will be the only time you need perform this repair in over 100k additional miles. Unlike the dealerships, which are bound to only use the correct part number (which is prone to failure) and do not perform any measurement or machining to ensure proper surface preparation. Other independent shops do not do this often, so do not know the proper techniques or additional services required. As well as using even lower quality aftermarket OEM style gaskets. We can also replace necessary components when necessary (rather than simply “shot gunning” parts) this assures customers receive the highest value, without simply spending money that is not needed.
What is included in a 30/60/90k service?
This depends on the vehicle, but is typically the major maintenance package as set by Subaru. It involves swapping all necessary fluids (vehicle dependent), as well as spark plugs in some cases. Belts, hoses are inspected, as well as normal multipoint checks. See our factory service charts here.
What is a CV boot?
CV boots are rubber boots that provide protection for the internal moving parts of the axles. They can be either inner or outer joints. These can tear or split, leaking grease onto exhaust components or brake/wheel components depending on what joint boot has failed. Neglecting the damaged boot can lead to failure from either lack of grease, or dirt/water infiltration. This can only be rectified by replacing the axle assembly.
What is a timing belt?
Many Subaru’s use a cogged rubber belt to link the crankshaft to the camshafts. This belt is typically due at 105k mile or 105 month intervals (whichever comes first). At this time, the hydraulic belt tension assembly is replaced as well as all idler pulleys, water pump and thermostat. Many shops (including some dealers) will not replace tension assemblies or idler pulleys, while some shops use inferior non OEM parts prone to early failure. Belt, tension assembly, or idler pulley failures can lead to valve or piston damage, both are very expensive repairs.
TurboTime will also look for any oil or coolant leaks associated with the front of the engine and recommend repairs as needed.
What is a timing chain?
Starting with the EZ30D 3.0L H6 in the 2002 Outback, some Subaru engines have a pair of timing chains and oil fed hydraulic tensioners behind a sealed cover, rather than a rubber belt. This continues with the 3.0R, and 3.6R versions, as well as now the FA and FB series of 4 cylinder engines. Primarily the chains provide a slimmer profile, and more accurate timing control. They generally do not require a mileage or time based interval maintenance. However, the chain engines do require more robust oil and careful monitoring of oil level and quality as the tensioners, guides and on AVCS (variable cam timing) engines, can become damaged from oil sludge or starvation.
What are accessory belts?
Accessory belts are the rubber belts that drive the alternator, power steering and air conditioning systems. These have a typical life span of 30-40k miles. Belt failure can lead to charging system failure as an extreme, leaving the vehicle stranded.
What is book time?
TurboTime charges according to times provided by industry experts. In many cases, we trim this time based on either new techniques or tools that have become available. Typically, this system is fair, by protecting the customer from mistakes or snags that increase repair time, while also allowing the shop to keep pricing consistent as repairs become more efficient.
Can you give me a “guesstimate” of the job and a timeline?
No we can’t. We only give accurate quotes to ensure quality control and customer satisfaction. We can give you a “worst case scenario” quote if you would like, but we will never give you a ball park number based on “what if”.
Timelines can vary due to parts availability, technician availability and/or outside contractor availability. The larger and more complex the repair or modification, the more often and more aggressively these timelines can change. Please bear this in mind.
Do you do alignments?
While we do not perform alignments in house as of yet we can have an alignment performed by Black’s Tires here in Sanford or you can schedule an alignment with our friends over at Automotive Performance and Chassis in Cary.
Can you mount and balance my tires?
We no longer mount and balance tires.
Do you do body work?
We do not do body work. For any dents, scratch removal, paint work etc., we have a very reputable body repair person that we refer all of our work to.
Do you provide Wi-Fi?
Yes. We have complimentary Wi-Fi.
Do you provide complimentary water/snacks?
Yes. We have complimentary water as well as a coffee bar station setup with an assortment of k-cups and snacks.
Is there anywhere nearby to eat while I wait for my vehicle to be serviced?
Yes! There are a number of fantastic restaurants in the area to choose from; such as our favorite, La Dolce Vita Pizzeria, which is located in downtown Sanford. There is also FairView Dairy Bar which is within walking distance and has a diner atmosphere. Additional restaurants we recommend are Smoke and Barrel, Yarborough’s Homemade Ice Cream and Big T’s.
Do you store vehicles inside while they are in for service?
Unfortunately, our facility is currently not large enough to house every vehicle we have at all times. We will never leave your vehicle unlocked while it is stored outside at our shop.
TurboTime is not responsible for environmental wear and tear on your vehicle (sun damage, bird droppings, tree sap, etc). If you typically garage the vehicle, we recommend bringing a car cover for the duration of your car’s stay.
Help! My parking lights are on and won’t go off!!
Did you recently detail your 2009 or earlier Subaru? Did you wipe down the top of the steering column? Check to be sure the switch on the top of the steering column is in the “red” position, if so, flip it down.
What is included in “diag”/diagnostics, and do you charge to scan a check engine light?
We do not charge for a quick scan in the parking lot. Our rule of thumb is, if we can do it in the parking lot in less than 5 minutes, we will not charge. If we need to pull the vehicle in, or test drive to duplicate the concern, or the CEL is something uncommon, then we will charge a “diagnostic” fee, typically starting at .5 hour. Dealers and most shops start at 1 hour, even if it is something that may take 10 minutes to scan and diagnose. Should the problem take longer, we will call or email to authorize more time as needed. Diagnostics simply refer to the process of finding the source of the trouble code/light. These same rules apply to other self checked systems including tire pressure monitors, ABS and airbag.
What is your labor rate? What does that even mean?
The labor rate is what we charge per hour of work billed. We step our labor rates to allow for more difficult/higher skilled tasks. For our current labor rate or to get an estimate on a repair, please email us at service@turbotime.us or give us a call at (919) 460-5700.
Do you offer a warranty?
We do. We honor all parts manufacturer warranties. Typically, for Subaru parts this is 1 year/unlimited mileage. This is our standard, and only covers parts or services we have rendered on your vehicle.
For high performance/race work, or repairs not covered by a parts manufacturer, we cannot offer a “warranty”. We will stand behind our work. However this is at our discretion. We will not accept any other shop or dealership opinion on cause of failure or quality of the repair. Nor will we pay another shop to perform work as part of our coverage.
Do you offer towing?
While we do not offer towing through our shop, we have a relationship with a local towing company, Brace towing that would be happy to assist with getting your Subaru to our facility.
Do you work with aftermarket warranty companies?
Yes. Our experience has been mixed, some repairs are covered in a straightforward manner, and others simply deny claims on a whim. We are always willing to try. Keep in mind, we do charge an admin fee for working with third party warranty claims.
What is involved in a brake job?
This can be two services.
First, some cars may only need brake pads, assuming there is no damage or heavy depositing of the rotor. Some cars may need new rotors as well as pads. This can be due to severe rust, continuing to drive when the pads are metal to metal (no more friction material allowing the steel pad backing to contact and gouge the rotor), or simply rotors that have become too thin due to use and age.
We do not turn rotors as Asian rotor faces tend to be thinner to save some rotating weight, the downside is that the minimum thickness and maximum thicknesses are very close together, so one resurface ends up close to the minimum. Additionally, cutting them to be even a bit thinner will just allow them to warp or develop heat transfer deposits faster. When the brake pads get down to minimal life left, we recommend replacing both the pads and the rotors as replacing just the pads and leaving a rotor that’s worn down and grooved can cause the brand new pads to wear faster and unevenly. Often this leads to shuddering and squealing at light pedal pressure as well.
Do you rent tools or shop space?
No. This shop is how we pay our bills, as much as we love all of our customers. We cannot let you use our tools or equipment. Should it become damaged or broken, it renders us unable to service another customer’s vehicle. Shop space cannot be rented due to insurance reasons.
Can I watch, or hang out while you work on my vehicle? I want to learn!
Unfortunately, our insurance is very strict regarding coverage of non employees. If you get hurt in our shop, you will have no recourse, as we will not pay for your injury. Sometimes, we will allow customers back to consult on what repairs are needed and why, but typically we cannot have anyone not employed by TurboTime in the shop while work is being performed.
Do you offer advice, or classes?
We do offer advice, but at our discretion. We have worked very hard over the years to figure out what parts, processes tools are needed to perform a repair or upgrade as efficiently as possible. This experience and knowledge is how we pay to stay in business. Advice is given case by case, and very much favors customers with a history of loyalty. If in doubt, call, the worst that will happen is we say “probably best to bring that in”. We are looking at the possibility of offering classes on certain repairs, as well as basic ownership clinics. Stay tuned as these become available.
Do you match prices/quotes from other shops or dealers?
No. Although we will be glad to look over quotes from other shops or dealers and see where money can be saved, or discrepancies exist between quotes.
What sets you apart from my “regular” mechanic?
In short, experience. I (Ryan) have been working on vehicles my entire life, as a necessity in my family growing up, and as a hobby for fun. I have been a professional technician since 2001, a Subaru technician since 2002. Since I started at Performance Subaru in Chapel Hill, I have gone on to work at Southern States, and helped start and set up the Subaru service department at Johnson Subaru. I have owned 12 Subaru’s since 2001, and have focused on this car brand. I have attained my Subaru senior master technician certificate, as well as all ASE certifications.
I am the only technician nationwide with this level of factory training and experience level working at an independent shop. I also happen to co-own this shop, allowing me to set up practices to save owners money, while achieving not just the same standards as the dealership system, but higher in many cases. Your “guy” or shop may have worked on a few Subaru’s, and maybe they are alright, but we only do Subaru’s, and we are simply THE BEST on them.
What sets you apart from the dealerships?
Having worked at all three, I know the ins and outs of how a poorly vs. well run service department works. I have used TurboTime as an opportunity to improve on the shortcomings inherent to dealership life (high overhead, strict guidelines regarding parts usage/exclusions), attitude, value for the customer, etc. we are a highly efficient operation, and relatively small. Our overhead is dramatically lower, allowing us to charge less for the same, or more service.
We do not have multiple employees doing the same tasks; we are not bound by franchise agreements, allowing us to source the best part at the best price. Since we both follow the same labor guides, we are always going to be less, if we are not, let us know and we can often explain why. We do not resort to bait and hook practices, often employed because service writers are paid on the work they book in two weeks. The same is true for technicians, who are only paid for work sold (performed is in some cases unfortunately, different than what is sold). I’ve been there, I know why things are done the way they are, I choose to pay employees differently to avoid the pressures of overselling.
What makes you different than other “tuner” shops?
First off, we don’t call ourselves a tuner shop. We offer tuning and we do perform modifications and upgrades. But we think of ourselves as modern hot rodders.
We, unlike our competition, also race, auto cross, rally cross, HPDE/time trials on track, stage rally, drift etc. There is no other shop in NC with a similar pedigree. Besides, do you trust the guys with the parking lot full of broken dreams (broken EVOs, broken DSMs, some ragged out broken Hondas) or the guys with the lot of only Subaru’s, one of which is often an actual race vehicle.
Similarly, do you trust the guys with the immaculate shop, with white walls and a fancy lounge, a website full of cool project cars, none of which have the Subaru logo on the grill? Or the guys that keep a tidy shop that is however obviously well used, with Subaru project cars that range from mild daily drivers, to full on dyno queens, to actual time trials or stage rally race cars?
Sure, anyone can throw some parts at your car; some shops can even go so far as to change some numbers in your ECM map. But none, have the 15 years of factory training, nor the 15 years of research and development to pick the correct parts, and none have a tuner with over 10 years of experience just tuning Subaru’s.
Do you work on other vehicles?
We strictly work on Subaru’s only. We are Subaru specialists after all!
Is Car detailing included with your services?
Turbotime offers basic quick washes with any job above $100, weather and time permitting
Performance FAQ’S
How much power can I make with simple bolt-ons?
The better question is, how much power would you like to have on a reliable daily driver? If you are doing simple bolt-ons, chances are you aren’t trying to build a track monster. Our tuning style isn’t to squeeze every ounce of boost pressure from your stock turbo. We take a more realistic approach and tune for higher than stock boost but still allow for reliability and drivability. You can make as much power as your bank account allows but doing it safely is the number one thing.
Do you have a dyno?
No, but we do have access to an AWD DynoJet. We typically street tune but per your request and an additional fee, we can arrange a dyno tune.
Why do you street tune?
Street tuning gives you the best drivability tune and will allow for more precise adjustments. Some people ask why? It’s simple, you are actually driving the car in real life situations.
Can you tune with COBB?
Yes. We are an authorized COBB pro-tuner facility. We can also tune via Opensource but we are very selective on what vehicles we will offer Opensource tuning for.
Do you offer remote tuning?
We do not offer true remote tuning. We have enough experience that warns us against blindly trusting a customer’s car, sight unseen, to be ready for a tune. Since we absolutely do not offer remote diagnostics, we cannot gamble on the calibration either. We do offer a blended tune.
What is a blended tune?
After countless requests to offer remote tuning, but always having reservations about the process and results offered by most remote tuners, we have developed our own version. We still require a pre-tune check over, which may result in requests for additional diagnostics or testing (smoke/boost leak check, compression test and leak down, fuel pressure test, cooling system test, oil sample, etc). We then perform a thorough part throttle tune to iron out and and all drivability concerns that can arise from changes to components. Once completed, we can return the car ready for a few logs and revisions for wide open throttle, performed by the customer on their own schedule.
Can you match online prices?
Yes and no. We have access to thousands of top name aftermarket parts and can match most aftermarket online vendors. However, some manufacturers have set MSRP/MAP pricing that we must stick to. You also must factor in shipping costs (most places charge shipping) and state sales tax required by law.
Do you install gauges?
Yes. We can install any gauge you have as well as other aftermarket interior and exterior accessories.